Effective Wednesday, May 31, 2023, Rogers Wireless Communications (Rogers) will decommission their current “Email-To-Text” functionality. This functionality is currently displayed in Kronos TeleStaff as 10digitnumber@pcs.rogers.com and is used by many Toronto Paramedic Services staff to receive Kronos Outbound messages and notifications.

We are working with Rogers Wireless, City of Toronto Technology Services Division, and other stakeholders to try and ensure a seamless transition to a new process. Kronos TeleStaff profiles for Rogers users currently using the “Email-To-Text” function will be updated to a new required suffix (1xxxxxxxxxx@sms.telemessage.com). These updates are expected to occur between Tuesday, May 30 and Wednesday, May 31, 2023. Once complete, Rogers users will see their FIRST Contact updated to reflect the new required suffix, per the example below:

Out of an abundance of caution and to mitigate against any potential issues or disruptions in message delivery, we recommend that all Rogers users log in to their Kronos TeleStaff account and ensure SECOND and THIRD Contacts are listed. To do so, visit the GENERAL information tab, and scroll down the left side. Enter your desired PHONE or EMAIL credentials as shown in the example below:

There should be no additional action required on your part at this time.
Thank you for your understanding.

Sincerely,

(Original signed by)
Kris Staley