Category Archives: FAQs

Questions and Answers Full-time to Part-time Paramedics

Q1: Are there a lot of differences between Full-time and Part-time?
  • Yes, there are some major differences but there are also some similarities.
  • Some of the differences involve seniority, benefits, vacation, sick time, overtime, lieu time, shift bonus and leaves.
Q2: If I go to part-time, can I move back to full-time if it is not working for me or my family?
  • Once an employee moves to part-time, there is a three-month reversion period where the employee may choose to go back to full-time or the Division may decide to move the employee back to full-time.
  • Once past the three-month period, an employee must remain part-time for at least two (2) years.
  • After two years has elapsed, an employee may only move back to full-time if there is availability in a full-time position. Movement will be considered in order of seniority (number of regular hours worked).
Q3: What happens to my seniority?
  • Full-time employees’ seniority is calculated in years. These years of seniority will be converted into hours (1 year equals 2080 and so on). Seniority is earned through regular scheduled hours. This does not include overtime.
Q4: What happens to my benefits?
  • Part-time employees who have passed probation are entitled to 14% in-lieu of benefits provided by the City including statutory holiday pay and bereavement. However, as a full-time employee you are enrolled in the OMERS pension plan and, as such, the percent in lieu of benefits is reduced to 7%.
Q5: What happens if I am sick and I need to book-off?
  • You will book-off as you do now.
  • Sick time is unpaid.
  • You will have to book-fit with Scheduling no less than eight (8) hours prior to the start of the next shift you are scheduled to work.
  • Medical notes are required when an employee is absent for two (2) or more consecutive shifts and the note will be furnished seven days from the commencement of the illness.
Q6: Is there any benefit when I work on a Statutory Holiday?
  • If you are NOT scheduled to work a statutory holiday, you will not receive any pay for the Stat. This is currently included in the 7% in lieu of benefits.
  • If you are scheduled to work on a statutory holiday, you will be paid at one and a half times your rate of pay.
Q7: What happens if there is a death in my family?
  • You will receive time-off based on the same parameters that are in the full-time agreement; however, this will be an unpaid leave. The monetary value is included in the 7% in lieu of benefits.
Q8: What happens if I require a pregnancy or parental leave?
  • Parental and pregnancy leaves will be granted, however, there is no top-up.
  • An employee will still be covered by unemployment (if they have worked the required number of weeks).
Q9: Do I receive the same shift bonus as full-time employees?
  • You will receive a shift bonus of $1.04 and it will only be paid on every hour scheduled for those shifts where the majority of hours fall after 1800 hours or 6 p.m. This is basically any p.m. block.
Q10: Am I still entitled to ill dependent days?
  • Part-time employees will be authorized for three (3) ill dependent days. These days will be unpaid.
Q11: What happens if I have to attend court or coroner's court?
  • All off-duty requirements at court or coroner’s inquest appearances that arise due to employment are paid at straight time for time required. Minimum – three (3) hours.
Q12: Do I still receive sick pay benefits?
  • Sick time is one of the benefits included in the 14% in lieu of benefits.
  • Should you require to book-off ill, this time will be unpaid.
  • Should you still have a paid sick bank that is locked-in, it will remain locked until such time that you retire or resign. It will not be available to use.
Q13: Am I still eligible to book vacation based on my years of service?
  • After one full year of service you will be entitled to request two (2) weeks off on vacation. These requests will follow a similar seniority process at the time when vacations are booked.
  • However, instead of vacation time, you will receive VSP – this is a percentage based on the number of hours that you have worked. For example, up to 1040 hour an employee is entitled to 4% VSP added to their wages.
  • If vacation is earned for the year and not yet used, it will be paid out on a pro-rated basis as per the Collective Agreement 13.07(b)
  • If you move to part-time prior to earning vacation that you have already used, it will have to be reimbursed to the City as per Collective Agreement 13.07(b) 
Q14: Am I still able to accumulate lieu time?
  • Part-time staff are not eligible to accumulate lieu time.
  • Any time that has been accumulated in a lieu bank will be paid out to the employee who moves from full-time to part-time.
Q15: Will I be eligible for overtime?
  • Part-time employees will receive overtime for any time worked greater than their 12-hour shift. This includes start and end of shift.
  • Also, if the part-time employee works more than 240 hours in six (6) weeks any hours greater than the 240 will be paid at the overtime rate of time and one-half.
  • This overtime can only be taken as pay.
Q16: Will I be working all over the City?
  • As with swing staff, employees will be assigned geographically to either east or west.
  • Part-time employees are not following any schedule nor will they be assigned to any colour code.
Q17: What will be the length of my shift and how many shifts do I need to work?
  • Until the end of the present contract, all shifts will be 12 hours in length.
  • There are two different periods – peak and non-peak
  • The peak period is defined as the time between the pay period that includes the 24th of May weekend up to and including the pay period that includes Thanksgiving. In addition, the pay period prior to the pay that includes Christmas up to the pay period that includes New Year’s is also considered a peak period. All other time is considered the non-peak period.
  • During the peak period, you must provide the Division with 18 shifts of availability per cycle and during the non-peak period you must provide 12 shifts of availability per cycle.
Q18: Can I provide any shifts I choose to work?
  • There are rules for providing your availability.
  • All availability will be communicated to the Scheduling Unit via a portal on the Scheduling website.
  • Failure to provide appropriate availability by the cut-off date could lead to termination.
Q19: What happens if there has to be layoffs?
  • This is affected by the 4:1 ratio of full-time to part-time paramedics.
  • Full-time Paramedics that might need to be laid-off will have the option to drop down to part-time.
  • Part-time Paramedics will be laid off in reverse order of seniority.

Should you have any further questions, please contact John Stone at 416-677-6844, or you may send an email to John.Stone@toronto.ca. A copy of the Appendix to the Collective Agreement (for part-time paramedics) can be provided if requested.

FIT2SIT UPDATED Qs & As

This document includes additional information regarding updates to the Fit2Sit program, and supports the related memorandum titled FIT2SIT UPDATE released on February 24, 2023.
Note: Updated to include additional questions indicated in red

Q1. What are the benefits of Fit2Sit?

A1. Fit2Sit helps to reduce the amount of time Paramedics spend in hospital and improve the flow of patients in the ED. This benefits TPS by increasing opportunities for meal breaks, going home on time, station time and downtime, and improved ambulance availability in the community. It provides hospitals the benefit of lower transfer of care (TOC) times, which positively impacts ED performance.

Spoiler title
[toggle title=”Q2. Does Fit2Sit meet all Ministry of Health (MOH) requirements?” state=”closed”]

A2. Yes. The Fit2Sit program does not eliminate any of the requirements set out in the BLS Patient Care Standards. The Memorandum of Agreement between TPS and participating hospitals allows the triage report to be split into three components rather than one long verbal report.

Updated Q3

Spoiler title
[toggle title=”Q3. Has Fit2Sit proven to be safe?state=”closed”]

A3. Between December 6, 2022 and January 16, 2023:

* 566 patients were enrolled in Fit2Sit with documented tracking numbers.
* Only 3.1% of total audited calls required further clarification and or investigation.
* One patient was flagged at triage as being outside of the program criteria. The call was reviewed and found the patient had met criteria at time of TOC. The patient was appropriately triaged and treated based on the new presentation.

Spoiler title
[toggle title=”Q4. Is the Paramedic expected to wait in the queue in order to provide the verbal report and Fit2Sit card to the triage nurse?” state=”closed”]

A4. No. The Paramedic is expected to present themselves to the next available triage nurse. They are not to interrupt a nurse if they are actively triaging a patient and they are to be professional and courteous at all times. The verbal report and completed card are designed to cause minimal intrusion to the triage nurse and flow of patients in the emergency department.

Spoiler title
[toggle title=”Q5. What if the triage nurse does not want to accept the patient?” state=”closed”]

A5. Fit2Sit does not require the triage nurse to accept the patient. In the agreed upon process the Paramedic is only required to identify the patient as Fit2Sit and provide the verbal report and Fit2Sit card to the triage nurse. If there is disagreement between the Paramedic and the triage nurse that cannot be resolved, please contact your Superintendent or the Deputy Commander for assistance.

Spoiler title
[toggle title=”Q6. Who is responsible for the patient once they are offloaded to the waiting room?” state=”closed”]

A6. Fit2Sit empowers Paramedics to make the decision to offload appropriate patients to the ED waiting rooms, where hospital staff are expected to be responsible for the patient, as they would be for any other walk-in patient.

Spoiler title
[toggle title=”Q7. What if the patient complains about being left in the waiting room?” state=”closed”]

A7. Paramedics should inform the patient of the Fit2Sit process prior to the arrival at the hospital. This may need to be reiterated once triage has been completed to ensure the patient understands the process. Adhering to the Fit2Sit criteria will help safeguard Paramedics from complaints regarding the patient’s final location in the ED. Paramedics are encouraged to contact a Superintendent if they have any concerns following a call.

Spoiler title
[toggle title=”Q8. When does TOC start for Fit2Sit patient?” state=”closed”]

A8. Hospital Transfer of Care (HTOC) occurs immediately after the Paramedic provides the verbal report and hands the Fit2Sit card to the triage nurse. Paramedic TOC (PTOC) should be declared immediately following this process.

Spoiler title
[toggle title=”Q9. Does the patient have to remain on the stretcher” state=”closed”]

A9. No. The BLS standards state that the paramedic shall “for all CTAS 3-5 patients transport the patient to and from the ambulance using the appropriate lift, carry or ambulatory assistance with respect to the situation, the patient’s clinical condition, or for patient comfort”1 This means that, if appropriate for the situation, a patient may remain ambulatory throughout the transport.

Spoiler title
[toggle title=”Q10. Do Paramedics need to take a Blood Glucose on every Fit2Sit patient?” state=”closed”]

A10. No. Paramedics are to follow the same standard of practice as with any other patient they treat. Blood sugars are taken if hypoglycemia is suspected or is being ruling out. A blood sugar is not required for Fit2Sit patients unless there is clinical evidence to support taking one.

Updated Q11

Spoiler title
[toggle title=”Q11. How do Paramedics fill out the Fit2Sit section on the ePCR?” state=”closed”]

A11. Paramedics are to fill out the Fit2Sit section on the ePCR as follows:

  • Does not meet Fit2sit criteria
    * Select this if patient is excluded due to CTAS or inclusion/exclusion criteria
  • Patient enrolled in Fit2Sit
    * Select if the patient is left in the main waiting room to self-triage and short verbal report + Fit2Sit Paramedic Report was left with the triage nurse
    ****Enter tracking number****
  • Not enrolled but meets Fit2Sit criteria
    * Patient meets the Fit2Sit Criteria however you triage the patient as per our normal practice
    ** Document brief explanation and why patient not enrolled

Updated Q12

Spoiler title
[toggle title=”Q12. If patient meets Fit2Sit criteria and is not enrolled, why does a reason have to be entered in the ePCR?” state=”closed”]

A12. There may be times where a patient meets the Fit2Sit criteria however they are not suitable to be left to self-triage. Paramedics are asked to provide an explanation on why it was not appropriate for the patient to self-triage. This provides valuable insight for program evaluation and may lead to changes if common trends are identified.

Updated Q13

Spoiler title
[toggle title=”Q13. What if the triage nurse does not agree with patient offload to the waiting room?” state=”closed”]

A13. The three most common errors noted in Fit2Sit documentation are:

  •  Patient being marked as “Enrolled in Fit2Sit” and without a tracking number entered.
  •  Patient being marked as “Enrolled in Fit2Sit” when the Paramedic triaged the patient as per our normal practice.
    * These patients are to be documented with a final disposition of a room or bed and not the waiting room.
  • Patients fall outside of the age criteria and are unaccompanied.
    * If a patient is outside of the age criteria but accompanied by another party, please be sure to document this in the ePCR.

Updated Q14

Spoiler title
[toggle title=”Q14. Where can Paramedics obtain more Fit2Sit Cards?” state=”closed”]

A14. If there are no Fit2Sit cards in the ambulance, please contact a District or Hospital Task Force Superintendent for replacement cards.

LINK TO MEMO

Patient Lift Assist Devices Field Trial – Binder Lift and Doty Belt

This document includes additional information regarding the field trial of the new patient lift assist devices – the Binder Lift and Doty Belt, and supports the related memorandum titled Patient Lift Assist Devices Field Trial – Binder Lift and Doty Belt released on January 26, 2023.

Spoiler title
[toggle title=”Q1: What are the Binder Lift and the Doty Belt? ” state=”closed”]

The Binder Lift and the Doty Belt are patient lifting devices identified by the Musculoskeletal Disorder (MSD) Committee as potentially reducing MSD injuries associated with lifts off the ground.

Spoiler title
[toggle title=”Q2: How long will the field trial for devices be? ” state=”closed”]

Based on past experience with field trials of equipment that is not used on every call, a minimum of two six-week cycles is required to gather sufficient data for review. If necessary, the trial will be extended.

Spoiler title
[toggle title=”Q3: How are the Binder Lift and the Doty Belt being deployed? ” state=”closed”]

Equipment Committee members will have access to trial each device for a minimum of six weeks (one cycle) each. The field trial began on January 25, 2023.

Spoiler title
[toggle title=”Q4: Are Paramedics required to use the Binder Lift of Doty Belt if an Equipment Committee member on a call offers one for use? ” state=”closed”]

Participation in the field trial is voluntary; however, if an Equipment Committee member suggests a device, we encourage staff to participate and provide feedback. Your feedback is critical in order for the Equipment Committee to make recommendations on these devices.

Spoiler title
[toggle title=”Q5: If I want to trial a device, can I request that an Equipment Committee member carrying the Binder Lift or Doty Belt be assigned to a call? ” state=”closed”]

Paramedics should follow current protocols for lift assistance, as required.

Spoiler title
[toggle title=”Q6: Why is a field trial being conducted before the purchase of the Binder Lift or Doty Belt? ” state=”closed”]

Use and feedback by the end-user in their work environment is an excellent way to gather data on effectiveness of a product or device. A field trial is one way to accomplish this. Toronto Paramedic Services is committed to obtaining meaningful staff feedback prior to field deployment of new equipment, where possible.

Spoiler title
[toggle title=”Q7: What happens when the field trial is completed? ” state=”closed”]

Following completion of the trial, the results will be reviewed by the Equipment Committee and a recommendation will be made to Senior Staff.

Spoiler title
[toggle title=”Q8: If I have the opportunity to trial one of the devices, how do I provide feedback on the patient lift assist device that I used? ” state=”closed”]

Paramedics who use one of the devices deployed for the field trial are asked to complete an online survey which can be accessed by scanning the QR code, or clicking the link below:
https://s.cotsurvey.chkmkt.com/?e=303803&h=2682CFF219F3FEB&l=en


 

Community Paramedicine Field Trial – Raizer II Mobile Lifting Chair – Qs & As

This document includes additional information regarding the field trial of the Raizer II Mobile Lifting Chair, and supports the related memorandum titled Community Paramedicine Field Trial – Raizer II Mobile Lifting Chair released on December 14, 2022.

Spoiler title
[toggle title=”What is the Raizer II Mobile Lifting Chair? ” state=”closed”]

A1. The Raizer II Mobile Lifting Chair is a single operator, battery-powered device that is designed to lift an uninjured person from the floor to a sitting or standing position without any physical lifting.

Spoiler title
[toggle title=”How is the Raizer II Mobile Lifting Chair carried?” state=”closed”]

A2. The device consists of two components: the battery-powered seat module and a backpack for the legs and back of the chair. The total weight of the device is 13kg.

Spoiler title
[toggle title=”How long will the field trial for the Raizer II Mobile Lifting Chair be?” state=”closed”]

A3. Based on past experience with other field trails of equipment that is not used on every call, a minimum of two (2) six-week cycles is expected to gather sufficient data for review. The trial will be extended to gather more data if required.

Spoiler title
[toggle title=”How is the Raizer II Mobile Lifting Chair being deployed in Community Paramedicine?” state=”closed”]

A4. Initially, the device will be available for use at the various Community Paramedic-Led Clinics. Home visits during clinic hours may result in the need for the device to be used in the response to a non-traumatic lift assist. It is anticipated that the Raizer II Mobile Lifting Chair will be deployed in future Community Paramedicine program initiatives in 2023.

Spoiler title
[toggle title=”Can I request that a Community Paramedic carrying the Raizer II Mobile Lifting Chair be assigned to a call, if I want to trial the device?” state=”closed”]

A5. No. Paramedics in 911 Operations attending emergency calls should follow current protocols for lift assistance as required.

Spoiler title
[toggle title=”What happens when the field trial of the Raizer II Mobile Lifting Chair is complete?” state=”closed”]

A6: Following completion of the trial, the results will be reviewed by the Equipment Committee.  

Fit2Sit Pilot – Phase 2
FAQs

Q1. What are the benefits of Fit2Sit?

A1. Fit2Sit will help to reduce the amount of time Paramedics spend in-hospital and improve the flow of patients in the ED. Benefits include increased opportunity for meal breaks and downtime and better ambulance availability in the community, as well as lower transfer of care times which positively impacts ED performance

Spoiler title
[toggle title=”Q2. What is the difference between Phase 1 and Phase 2?” state=”closed”]

A2. In Phase 2 Paramedics will no longer have to wait to give a full triage report and room assignment before Hospital Transfer of Care (HTOC) occurs.

  • Paramedics will provide a brief verbal report.
  • TPS and hospitals have agreed that HTOC occurs once the verbal report and Fit2Sit Paramedic Report are provided to the triage nurse.
  • Paramedics will be able to tactfully move to the front of the triage line to present their verbal report and Fit2Sit Paramedic Report to the next available triage nurse. This is designed to decrease triage delay.
Spoiler title
[toggle title=”Q3. Does Fit2Sit meet all Ministry of Health (MOH) requirements?” state=”closed”]

A3. Yes. The Fit2Sit program does not eliminate any of the requirements set out in the BLS Patient Care Standards. Paramedics provide the required information in their brief verbal report with additional information being supplied in the Fit2Sit Paramedic report as well as the patient during their self-triage process.

Spoiler title
[toggle title=”Q4. Is the Fit2Sit process the same at every hospital?” state=”closed”]

A4. Not quite. Due to differences in physical layout and pre-triage expectations, the process will vary slightly at each hospital. In support, each hospital will have a specific Fit2Sit process poster located by the regular ambulance ED entrance. In addition, there is a QR code located on posters in the back of the ambulance and on the MobiCAD, as well as pocket reference cards that will provide Paramedics access to an electronic database that lists all participating hospitals and their associated Fit2Sit processes.

Spoiler title
[toggle title=”Q5. Are the hospitals aware of Phase 2, and changes to the process?” state=”closed”]

A5. Yes. TPS is working closely with the participating hospitals to communicate changes and expectations of Fit2Sit Phase 2. TPS will also be providing information sessions to the triage nurses at each site to ensure a clear understanding of the process.

Spoiler title
[toggle title=”Q6. Are Paramedics expected to wait in the queue in order to provide the verbal report and Fit2Sit card to the triage nurse?” state=”closed”]

A6. No. While Paramedics are not to interrupt a nurse if they are already actively triaging another patient, they may tactfully insert themselves ahead of others waiting for the next available triage nurse.  The verbal report and completed Fit2Sit Paramedic Report are designed to cause minimal interruption to the triage nurse and flow of patients in the emergency department.

Spoiler title
[toggle title=”Q7. What if the patient has self-medicated prior to TPS arrival?” state=”closed”]

A7. As long as the patient continues to meet the inclusion criteria/pertinent negatives, they are a candidate for the Fit2Sit program.

Spoiler title
[toggle title=”Q8. Is there any change in the hospital notification process?” state=”closed”]

A8. Yes. During Phase 2 of the program, Paramedics should declare their patient as Fit2Sit when requesting a hospital destination.  The Patient Distribution System (PDS) will indicate to the hospital that the incoming patient is Fit2Sit. Hospital updates should continue to follow SOP 03.06.41 (Notification of Receiving Hospital) and are not typically required for CTAS 3-5 patients.

Spoiler title
[toggle title=”Q9. Will Fit2Sit influence my hospital destination?” state=”closed”]

A9. When Fit2Sit Phase 2 launches, Paramedics will be assigned a hospital destination based on the current PDS rules. Paramedics may be assigned a hospital that has not yet launched Phase 2 of Fit2Sit as not all hospitals will be prepared to launch on the same date. Paramedics are to follow the Fit2Sit program (Phase 1 or 2) that is currently active at the hospital they are assigned to.

Spoiler title
[toggle title=”Q10. Who is responsible for the patient once they are offloaded to the waiting room?” state=”closed”]

A10. The Fit2Sit criteria allows Paramedics to safely offload appropriate patients to the ED waiting rooms. The hospital is responsible for patients in their waiting room. Patients being offloaded to the waiting room must meet all Fit2Sit criteria.

Spoiler title
[toggle title=”Q11. What if the patient complains about being left in the waiting room?” state=”closed”]

A11. Paramedics will need to inform the patient of the Fit2Sit process prior to arrival at the hospital. This may need to be reiterated throughout the process to ensure the patient clearly understands what is happening. Adherence to Fit2Sit criteria will safeguard Paramedics from complaints regarding the patient’s final location in the ED. Paramedics are encouraged to contact a Superintendent if they have any concerns following a call.

Spoiler title
[toggle title=”Q12. When does TOC start for a Fit2Sit patient?” state=”closed”]

A12. In Phase 2, HTOC occurs immediately after Paramedics provide the brief verbal report and Fit2Sit Paramedic Report to the triage nurse. Paramedic TOC (PTOC) should be declared immediately following this process.

Spoiler title
[toggle title=”Q13. What if the triage nurse does not agree with patient offload to the waiting room?” state=”closed”]

A13. Fit2Sit empowers and supports Paramedics to make the decision to offload appropriate patients to the ED waiting rooms, and hospital staff are expected to be aware of this. If there is a disagreement between the Paramedic and the triage nurse, the Paramedic will stay with the patient and complete their regular triage process. Paramedics may have to move to the designated ambulance triage area if this differs from the location of the Fit2Sit Phase 2 triage area. Paramedics will document on their ePCR “patient meets Fit2Sit/not enrolled” and document the disagreement by the nurse in the section If not enrolled Fit2Sit. Reason?

Spoiler title
[toggle title=”Q14. Does the patient have to remain on the stretcher?” state=”closed”]

A14. No. The MOH standards state that CTAS 3-5 patients must be transported “to and from the ambulance using the appropriate lift, carry or ambulatory assistance with respect to the situation, the patient’s clinical condition, or for patient comfort.”1 This means that, if appropriate for the situation, a patient may remain ambulatory throughout the transport.

Spoiler title
[toggle title=”Q15. Is there a process in place to review patient enrollment and address hospital concerns?” state=”closed”]

A15. Yes. TPS has a Quality Assurance program in place that was specifically designed for the Fit2Sit Phase 2 program which is overseen by TPS Professional Standards Unit.

Spoiler title
[toggle title=”Q16. Which hospitals are participating in the Fit2Sit program, and will other paramedic services be allowed to Fit2Sit at these hospitals?” state=”closed”]

A16. Currently we are working with all Toronto hospitals (EXCLUDING SickKids), to finalize this process. The participating sites will be confirmed when the “GO LIVE” date is announced.  TPS will launch Fit2Sit Phase 2 with the hospitals that are ready for the pilot. Other sites may join at later dates, once their hospital is ready. This is a collaborative initiative between Toronto area hospitals and Toronto Paramedic Services.

Spoiler title
[toggle title=”Q17. Do you need to take a blood glucose on every Fit2Sit patient?” state=”closed”]

A17. No. Paramedics should follow the same standard of practice as with any other patient they treat. A blood sugar is not required for a Fit2Sit patient unless there is clinical evidence to support taking one.

Spoiler title
[toggle title=”Q18. Are there other Services using Fit2Sit?” state=”closed”]

A18. Yes. Several other services within the province are currently using a Fit2Sit program with great success. Not all Fit2Sit programs throughout the province are the same and not all have progressed to a program design where a patient can self-triage.

Spoiler title
[toggle title=”Q19. Will there be a public information/media campaign about this program?” state=”closed”]

A19. We are working with our multimedia team to develop public messaging regarding the Fit2Sit program.