Category Archives: Fit2Sit

Fit2Sit – Destination Changes

Since Fit2Sit was implemented one year ago, Paramedics have enrolled more than 4000 patients, and the continuous quality assurance review has demonstrated the program’s safety when the inclusion and exclusion criteria are followed.

Based on feedback from Paramedics and with support from our hospital partners, qualifying Fit2Sit patients will now have greater flexibility in their hospital destination choice.

The Hospital Destination Coordinator (HDC) will follow the current process for destinating a Fit2Sit patient; however, effective December 21, 2023, PDS will now provide up to three hospital options.

The HDC shall provide the Paramedic crew with the first hospital option displayed in PDS. If the Paramedic requests a specific hospital and it is one of the three options displayed, the HDC may select this hospital destination.

Additional PDS Fit2Sit criteria:

  • If the transport time to a hospital is greater than 16 minutes, it will be automatically excluded from the PDS hospital recommendations.
  • Fit2Sit will only be allowed by PDS for patients who are CTAS 3-5.
  • PDS will assign 15 minutes of ‘Time to Next Patient’ (TNP) credit for all Fit2Sit Patients.

Paramedics may use the term “ambulatory” when requesting a hospital destination. However, this term has no impact on the hospital options shown by PDS and there is no action for the HDC to take when it is included in the destination request. As a reminder, the ‘Fit2Sit’ option in PDS is for Fit2Sit patients only and should not be used for an ambulatory patient. Offloading the Fit2Sit patient to the waiting room is at the discretion of the Paramedic and not the hospital.

If you have any questions or concerns, please speak to your Superintendent.

Sincerely,
(Original signed by)

Jennifer Chung

Fit2Sit Pilot – Phase 2

Fit2Sit Phase 1 was launched on December 31, 2021 to assist with the offloading of patients to the waiting room following the triage process, and improve hospital offload times.

Toronto Paramedic Services (TPS) will soon launch Phase 2 of the Fit2Sit Program. In Phase 2, Paramedics will no longer have to remain with Fit2Sit patients to communicate a full triage report. Paramedics will use Fit2Sit guidelines to identify patients that are able to self-triage.

Attached are the Fit2Sit Phase 2 – Joint Guidelines (https://torontomedics.ca/today/32191/) which outline the process that Paramedics and hospital partners will follow. TPS Education has developed an online training program, in addition to Q&As (https://torontomedics.ca/today/32202/) to further enhance the understanding of the program.

A memo will be released in the upcoming weeks that will announce the “GO LIVE” date.  The information is being released early to allow Paramedics and hospital staff to familiarize themselves with program changes. Paramedics are to continue to follow the current process for Fit2Sit Phase 1 at this time.

Thank you for your ongoing dedication, resilience and teamwork as we continue to do everything we can to protect our communities. Additional information will be communicated in the near future.

Sincerely,
(Original signed by)
Leo Tsang

Fit2Sit Pilot – Phase 2
FAQs

Q1. What are the benefits of Fit2Sit?

A1. Fit2Sit will help to reduce the amount of time Paramedics spend in-hospital and improve the flow of patients in the ED. Benefits include increased opportunity for meal breaks and downtime and better ambulance availability in the community, as well as lower transfer of care times which positively impacts ED performance

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[toggle title=”Q2. What is the difference between Phase 1 and Phase 2?” state=”closed”]

A2. In Phase 2 Paramedics will no longer have to wait to give a full triage report and room assignment before Hospital Transfer of Care (HTOC) occurs.

  • Paramedics will provide a brief verbal report.
  • TPS and hospitals have agreed that HTOC occurs once the verbal report and Fit2Sit Paramedic Report are provided to the triage nurse.
  • Paramedics will be able to tactfully move to the front of the triage line to present their verbal report and Fit2Sit Paramedic Report to the next available triage nurse. This is designed to decrease triage delay.
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[toggle title=”Q3. Does Fit2Sit meet all Ministry of Health (MOH) requirements?” state=”closed”]

A3. Yes. The Fit2Sit program does not eliminate any of the requirements set out in the BLS Patient Care Standards. Paramedics provide the required information in their brief verbal report with additional information being supplied in the Fit2Sit Paramedic report as well as the patient during their self-triage process.

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[toggle title=”Q4. Is the Fit2Sit process the same at every hospital?” state=”closed”]

A4. Not quite. Due to differences in physical layout and pre-triage expectations, the process will vary slightly at each hospital. In support, each hospital will have a specific Fit2Sit process poster located by the regular ambulance ED entrance. In addition, there is a QR code located on posters in the back of the ambulance and on the MobiCAD, as well as pocket reference cards that will provide Paramedics access to an electronic database that lists all participating hospitals and their associated Fit2Sit processes.

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[toggle title=”Q5. Are the hospitals aware of Phase 2, and changes to the process?” state=”closed”]

A5. Yes. TPS is working closely with the participating hospitals to communicate changes and expectations of Fit2Sit Phase 2. TPS will also be providing information sessions to the triage nurses at each site to ensure a clear understanding of the process.

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[toggle title=”Q6. Are Paramedics expected to wait in the queue in order to provide the verbal report and Fit2Sit card to the triage nurse?” state=”closed”]

A6. No. While Paramedics are not to interrupt a nurse if they are already actively triaging another patient, they may tactfully insert themselves ahead of others waiting for the next available triage nurse.  The verbal report and completed Fit2Sit Paramedic Report are designed to cause minimal interruption to the triage nurse and flow of patients in the emergency department.

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[toggle title=”Q7. What if the patient has self-medicated prior to TPS arrival?” state=”closed”]

A7. As long as the patient continues to meet the inclusion criteria/pertinent negatives, they are a candidate for the Fit2Sit program.

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[toggle title=”Q8. Is there any change in the hospital notification process?” state=”closed”]

A8. Yes. During Phase 2 of the program, Paramedics should declare their patient as Fit2Sit when requesting a hospital destination.  The Patient Distribution System (PDS) will indicate to the hospital that the incoming patient is Fit2Sit. Hospital updates should continue to follow SOP 03.06.41 (Notification of Receiving Hospital) and are not typically required for CTAS 3-5 patients.

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[toggle title=”Q9. Will Fit2Sit influence my hospital destination?” state=”closed”]

A9. When Fit2Sit Phase 2 launches, Paramedics will be assigned a hospital destination based on the current PDS rules. Paramedics may be assigned a hospital that has not yet launched Phase 2 of Fit2Sit as not all hospitals will be prepared to launch on the same date. Paramedics are to follow the Fit2Sit program (Phase 1 or 2) that is currently active at the hospital they are assigned to.

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[toggle title=”Q10. Who is responsible for the patient once they are offloaded to the waiting room?” state=”closed”]

A10. The Fit2Sit criteria allows Paramedics to safely offload appropriate patients to the ED waiting rooms. The hospital is responsible for patients in their waiting room. Patients being offloaded to the waiting room must meet all Fit2Sit criteria.

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[toggle title=”Q11. What if the patient complains about being left in the waiting room?” state=”closed”]

A11. Paramedics will need to inform the patient of the Fit2Sit process prior to arrival at the hospital. This may need to be reiterated throughout the process to ensure the patient clearly understands what is happening. Adherence to Fit2Sit criteria will safeguard Paramedics from complaints regarding the patient’s final location in the ED. Paramedics are encouraged to contact a Superintendent if they have any concerns following a call.

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[toggle title=”Q12. When does TOC start for a Fit2Sit patient?” state=”closed”]

A12. In Phase 2, HTOC occurs immediately after Paramedics provide the brief verbal report and Fit2Sit Paramedic Report to the triage nurse. Paramedic TOC (PTOC) should be declared immediately following this process.

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[toggle title=”Q13. What if the triage nurse does not agree with patient offload to the waiting room?” state=”closed”]

A13. Fit2Sit empowers and supports Paramedics to make the decision to offload appropriate patients to the ED waiting rooms, and hospital staff are expected to be aware of this. If there is a disagreement between the Paramedic and the triage nurse, the Paramedic will stay with the patient and complete their regular triage process. Paramedics may have to move to the designated ambulance triage area if this differs from the location of the Fit2Sit Phase 2 triage area. Paramedics will document on their ePCR “patient meets Fit2Sit/not enrolled” and document the disagreement by the nurse in the section If not enrolled Fit2Sit. Reason?

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[toggle title=”Q14. Does the patient have to remain on the stretcher?” state=”closed”]

A14. No. The MOH standards state that CTAS 3-5 patients must be transported “to and from the ambulance using the appropriate lift, carry or ambulatory assistance with respect to the situation, the patient’s clinical condition, or for patient comfort.”1 This means that, if appropriate for the situation, a patient may remain ambulatory throughout the transport.

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[toggle title=”Q15. Is there a process in place to review patient enrollment and address hospital concerns?” state=”closed”]

A15. Yes. TPS has a Quality Assurance program in place that was specifically designed for the Fit2Sit Phase 2 program which is overseen by TPS Professional Standards Unit.

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[toggle title=”Q16. Which hospitals are participating in the Fit2Sit program, and will other paramedic services be allowed to Fit2Sit at these hospitals?” state=”closed”]

A16. Currently we are working with all Toronto hospitals (EXCLUDING SickKids), to finalize this process. The participating sites will be confirmed when the “GO LIVE” date is announced.  TPS will launch Fit2Sit Phase 2 with the hospitals that are ready for the pilot. Other sites may join at later dates, once their hospital is ready. This is a collaborative initiative between Toronto area hospitals and Toronto Paramedic Services.

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[toggle title=”Q17. Do you need to take a blood glucose on every Fit2Sit patient?” state=”closed”]

A17. No. Paramedics should follow the same standard of practice as with any other patient they treat. A blood sugar is not required for a Fit2Sit patient unless there is clinical evidence to support taking one.

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[toggle title=”Q18. Are there other Services using Fit2Sit?” state=”closed”]

A18. Yes. Several other services within the province are currently using a Fit2Sit program with great success. Not all Fit2Sit programs throughout the province are the same and not all have progressed to a program design where a patient can self-triage.

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[toggle title=”Q19. Will there be a public information/media campaign about this program?” state=”closed”]

A19. We are working with our multimedia team to develop public messaging regarding the Fit2Sit program.

Toronto Paramedic Services Fit2Sit Pilot Program
Phase 2 Guidelines

Purpose

Phase 1 of the Fit2Sit pilot provided Paramedics with specific criteria to identify
low-acuity patients that could be safely offloaded to the ED waiting room following a
full triage report.

Phase 2 of the Fit2Sit program is designed to determine whether certain, low-acuity patients can be offloaded to the ED waiting room to safely self-triage prior to the traditional “complete” hospital triage process. Phase 2 aims to:

  1. Improve hospital transfer of care (HTOC) performance, and
  2. Reduce Paramedic in-hospital time.

It is anticipated that hospitals will also experience an improvement (decrease) in triage wait times for higher priority patients, as well as reduced congestion in the ED.

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[toggle title=”Process…” state=”closed”]
  1. Patients are deemed appropriate for the Fit2Sit program by Paramedics while on scene (i.e., all inclusion and exclusion criteria have been met). Paramedics are expected to explain the receiving hospital’s process to the patient/escort.
  2. The Toronto Paramedic Services (TPS) Communications Centre will be notified that the patient meets Fit2Sit criteria when Paramedics request a hospital destination. This will prompt a specific selection/entry in the Patient Destination Software (PDS). The patient will then be assigned to a receiving hospital and transported there by ambulance.
  3. PDS will indicate incoming Fit2Sit patients with a symbol in the special distribution column of the ‘En-Route EMS Units’ queue.
  4. Paramedics are expected to prepare the patient for the Fit2Sit transfer of care process during transport. A set of vital signs should be taken close to hospital arrival to confirm Fit2Sit criteria are still met. The vital signs and time taken are to be recorded on the Fit2Sit Paramedic Report (see Appendix 2) in addition to the ePCR.
  5. Upon arrival at the ED, Paramedics will bring the patient into the hospital via the agreed upon entrance. The hospital process (see Appendix 5) for each site can be found by scanning the QR code on the Fit2Sit Paramedic Reference card (see Appendix 1) and the Fit2Sit Ambulance Poster (see Appendix 4).
  6. Paramedics will immediately offload the patient to the designated Fit2Sit area provided by the hospital using either a chair or wheelchair, as appropriate.
  7. Paramedics will wait for the next available triage nurse and provide:
  • A brief verbal report; and
  • The signed and completed Fit2Sit Paramedic Report. Paramedics will note the current time (i.e., the time the verbal report is given) on the Fit2Sit Paramedic Report.
  1. Hospital Transfer of Care (HTOC) is deemed to have occurred when the triage nurse has received both the verbal report and Fit2Sit Paramedic Report. The triage nurse (or designate) will update the status of the applicable TPS vehicle in PDS to confirm and display HTOC.
  2. Paramedics will contact the TPS Communications Centre (e.g., Hospital Clearing Coordinator) and update their status to Paramedic Transfer of Care (PTOC) following the completion of step 7.
  3. The patient will remain in the designated waiting area and will self-triage according to hospital process.
    • The patient will maintain care of their health card, personal belongings, and medications.
  4. The triage nurse (or designate) will ensure that the Fit2Sit Paramedic Report is included in the patient’s hospital file.
  5. Paramedics will complete their ePCR in accordance with TPS policy.
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[toggle title=”Triage and Reporting…” state=”closed”]

In compliance with current MOH Basic Life Support Patient Care Standards and Advanced Life Support Patient Care Standards, all required information will be provided to the hospital in the format set out below.

Verbal Report

The Paramedic will provide a brief verbal report to the triage nurse that must include:

  • Confirmation of the patient’s status as a Fit2Sit candidate;
  • The patient’s Infectious Disease Screening status (according to current standards and practice);
  • Patient name, age, sex and CTAS level (Arrive Destination);
  • Patient’s Chief complaint;
  • A concise history of the patient’s current problem(s) and relevant past medical history;
  • Pertinent assessment findings and vital signs; and
  • Pertinent management performed and responses to management.

Note: Paramedics may report “stable vital signs” in place of verbally stating each vital sign.  Actual numerical values on of the patient’s vital sign are reported on the Fit2Sit Paramedic Report. Patients must be vitally stable in order to qualify as Fit2Sit.

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[toggle title=”Fit2Sit Paramedic Report (see Appendix 2)…” state=”closed”]

The Fit2Sit Paramedic Report is to be completed by the Paramedic prior to reporting to the triage nurse. The Paramedic will record the verbal triage report time on the Fit2Sit Paramedic Report.

The Fit2Sit Paramedic Report includes:

  1. Date of Report
  2. Patient Name
  3. Patient Date of Birth (DOB)
  4. Patient Chief Complaint
  5. Vehicle Number
  6. Run Number
  7. Trip Number
  8. Arrived Hospital Time
  9. One complete set of vital signs (or two sets of vital signs if approved medication was given). Recorded vital signs should be taken close to hospital arrival to confirm Fit2Sit criteria are still met and include:
  • Time
  • Blood pressure
  • Heart rate
  • Respiratory rate
  • Temperature
  • Oxygen saturation
  • Blood glucometry (if indicated)
  1. Signature of Paramedic confirming that the patient met all criteria for Fit2Sit at time of transfer of care
  2. Time of verbal report

The Paramedic will document a complete set of vital signs on the Fit2Sit Paramedic Report as detailed above:

  • If medications were NOT administered, the most recent set of vital signs will be recorded on the report (previous vital signs will be captured on the ePCR).
  • If medications were administered to the patient, two sets of vital signs must be recorded on the report. The most recent set of vital signs (i.e. obtained prior to HTOC) must be recorded at least 15 minutes post-treatment.

The Paramedic will tear off the bottom portion of the Fit2Sit Paramedic Report (with the tracking number) and enter the tracking number in the appropriate section of the ePCR.

The Paramedic will sign and record the transfer of care (HTOC) time on the Fit2Sit Paramedic Report following the verbal report, and deliver the Fit2Sit Paramedic Report to the triage nurse.

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[toggle title=”Patient Self-Triage…” state=”closed”]

Following HTOC, the triage nurse will obtain any additional information directly from the patient, consistent with the hospital’s regular triage process. Paramedics are not required to remain with the patient or provide further reports following HTOC.

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[toggle title=”Paramedic Documentation (ePCR)…” state=”closed”]

Fit2Sit has been added to the ‘General Admin’ section of the ePCR application. There are three sections that Paramedics will need to complete:

  1. Pt Fit2Sit?
  • Paramedics will be required to choose 1 of three options
  • Patient meets Fit2Sit criteria/enrolled;
  • Patient meets Fit2Sit criteria/not enrolled; or
  • Patient does not meet Fit2Sit criteria.
  1. If not enrolled Fit2Sit. Reason?
    • Paramedics are to provide a reason for not enrolling their patient as Fit2Sit when they met the criteria.
    • For patients that were enrolled or did not meet the Fit2Sit criteria, Paramedics should write N/A.
  1. Fit2Sit Tracking number.
    • The Fit2Sit tracking number is required to be entered for all patients enrolled in Fit2Sit. This can be found on the portion of the Fit2Sit Paramedic Report that should have been torn off prior to handing the form over to triage (or designate).

NOTE: The Fit2Sit questions in the ePCR must be completed in order for the call to be closed and marked as complete (i.e., a ‘closed call rule’).  

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[toggle title=”Quality Assurance…” state=”closed”]

A Fit2Sit QA program is in place with oversight by TPS Professional Standards Unit to ensure all aspects of the program are regularly reviewed. TPS will perform manual compliance audits on the first 500 qualifying patients subject to the program (combined from all participating hospitals). All documentation on qualifying patients will undergo a binary audit. Manual audits will be performed as required and as outlined in the Fit2Sit QA program.

The Fit2Sit Hospital Feedback Form (see Appendix 3) is to be completed by hospital staff for all:

  • Fit2Sit patients where hospital staff (e.g., triage nurse) believe the patient did not meet Fit2Sit criteria at the time of triage; and/or
  • Fit2Sit patients that deteriorate within the first 60 minutes following HTOC.

The Fit2Sit Feedback Forms will be reviewed by TPS in a timely manner and results of the review will be shared with the submitting hospital.

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[toggle title=”Appendix 1: Fit2Sit Paramedic Reference Card…” state=”closed”]


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[toggle title=”Appendix 2: Fit2Sit Paramedic Report…” state=”closed”]


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[toggle title=”Appendix 3: Fit2Sit Hospital Feedback Form…” state=”closed”]


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[toggle title=”Appendix 4: Fit2Sit Ambulance Poster…” state=”closed”]

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[toggle title=”Appendix 5: Hospital Process Flow Charts…” state=”closed”]

Below is an example of the posters that will display the hospital flow process for each site.  Final Hospital Process Flow Charts will be released with the “Go Live” memo and will be accessible through the QR code.


Fit2Sit Pilot – Phase 2 – CACC

Fit2Sit Phase 1 was launched on December 31, 2021 to assist with the offloading of patients to the waiting room following the triage process, and improve hospital offload times.

Toronto Paramedic Services will soon launch Phase 2 of the Fit2Sit Program. In Phase 2, Paramedics will no longer have to remain with Fit2Sit patients to complete a full triage report. Paramedics will use Fit2Sit guidelines to identify patients that are able to self-triage.

The Fit2Sit Phase 2 Joint Guidelines have been released to Operations and hospital staff so that all parties can familiarize themselves with the program. The “GO LIVE” date of Fit2Sit Phase 2 and the list of participating hospitals will be communicated in the near future.

There will be no significant change to the destination process with the launch of Fit2Sit Phase 2.

  • Paramedics will contact the HDC and:
    • State that they have a Fit2Sit patient
    • Provide patient CTAS level, and
    • Provide any specialty service required.
  • The HDC will enter the information into PDS and select Fit2Sit (previously the ambulatory symbol).
  • The HDC will follow their current process of assigning the crew to the first choice hospital with the lowest Time to Next Patient (TNP). As with other calls, the HDC may assign the crew to a requested hospital if it also appears as an option (i.e., TNP is within 20 min of the hospital with the lowest TNP time).

If a Paramedic crew requests transport to a hospital that does not appear as a Fit2Sit option in PDS, they must obtain permission for an override from the Deputy Commander unless it is a repatriation request.

Thank you for your ongoing dedication and teamwork as we continue to do everything we can to protect our communities. Additional information will be communicated in the near future.

Sincerely,
(Original signed by)
Mike Wionzek